TRAVIS P. DAVIS CUTTS DOWNLOAD - PDF - DOC - E-MAIL
37705
Lakewood Circle Apt. 204
Westland, MI 48185 – Able to Relocate Quickly
734-451-3537
TECHNICAL EXPERIENCE
v 10 years in the IT
industry supporting Microsoft Desktop and Server Active Directory Environments
v Active Directory
experience with user accounts creation, mailbox setup and administration, Group
and OU assignments and security policies
v Experience with
various medical and insurance programs
v Experience in both
large and small scale environments
·
8
years in an Army environment supporting one customer with 12 locations and over
3000 network users
·
2
years in the civilian market supporting 70 multiple smaller insurance companies
v Experience with
supporting\implementing various server technologies to include MS Exchange,
SCCM, SMS, Active Directory, Terminal Services, SharePoint and others
v Purchasing and
Licensing for all IT Hardware\Software in large scale IT environment
v Designed and in installed
various wireless and UTP local area networks to meet both US Army and civilian
standards
v Managed IT Support
Helpdesk supporting 24\7 operation with 10 subordinates
·
Managed
the complete inventory, purchasing, ticket database, staff reviews, etc.
v Managed Preventive
Maintenance operations for 70 insurance companies to include backup\restore,
server maintenance, user account cleanup, and mailbox administration
v Designed and
implemented various IT Policies and Procedures covering the helpdesk\call center,
preventive maintenance, and hardware\software rollout and support
CertificationS
·
CIW Certified Internet Web Master Administrator
& v5 Associate (08/07)
·
Microsoft Certified Technical Specialist (08/07)
·
Microsoft Desktop Support Technician (05/07)
·
Microsoft Certified Professional (09/03)
·
CompTIA
Security+, Server+, I-Net+ (05/07), Network+, A +
(09/03)
·
ETA Certified Network Systems Technician, Certified
Web Specialist (07/07)
·
ITIL Service Management Foundation (07/07)
CAREER SUMMARY
·
In every position I have
held, I have quickly shown myself to be a valuable asset to the team and been
promoted to a position of leadership over those technical teams that I was
hired into. It is a recurring theme in my professional experience that I have
proven myself to be a reliable and efficient technical leader continuously
taking on additional responsibilities and improving those processes under my
watch.
·
Four years experience
managing a group of 10 support personnel in 24/7 support of over 3000 network
devices and 1900 network users over a wide area network spread across 12
locations.
·
Six years experience in a network implementation
and support role both providing end user support and working to migrate a wide
area network from a Windows NT domain to a Windows 2003 Active Directory
forest.
·
Five years experience in the US Marine Corps
working both in computer repair and support and Exchange and User/Resource
Active Directory management.
·
Extensive
leadership experience, highly motivated and able to work with minimal
supervision.
MILITARY
COMMENDATIONS
·
Active
Security Clearance
·
Navy
and Marine Corps Achievement Medal
·
Meritorious
Mast for Outstanding Service
·
Meritorious
Promotion for Outstanding Performance
·
Letter
of Appreciation for Exemplary Performance
·
Sea
Service Deployment Ribbon
·
USMC
Good Conduct Medal
·
Various
Unit level commendations for Exemplary Performance
·
Honorable
Discharge
KEY ACHIEVEMENTS
·
Researched, justified and procured a 1.2 million
dollar Enterprise Agreement with Microsoft covering the deployment of Windows
Vista and Office 2007 to 1200 computers systems across 10 separate locations.
·
Changed the implemented IETM Logbook Laptop
purchasing and deployment structure by justifying and procuring through
government funds more than 300 Panasonic Tough books allowing for a cost
savings in equipment and replacement systems deployments.
·
Coordinated and deployed the installation of MS
Office 2007 to 1200 computer systems via Microsoft SMS server, thereby
completing the company’s first wide-scale SMS deployment.
·
Implemented various software suites contract wide
through scripting, remote desktop, SMS, shared file access, and network
installation.
·
Created and implemented the combined location asset
tracking procedures leveraging SQL server and MS InfoPath to create real time
combing tracking for IT assets across the 10 distinct supported locations.
·
Created and maintained a software license tracking
database for over 100 software titles ensuring license compliance and handled
new license acquisitions and installations with assistance in software usage
metering through MS SMS Server.
·
Supported the implementation of and ensured the
training for the Symantec Ghost Solution suite of software thereby providing
the capabilities to image computer workstations and create and deploy automated
software installations packages independent of Microsoft Active Directory
allowing for immediate turn-around of computer systems with corrupt software
packages.
·
In charge of research, justification, procurement,
and tracking of all deployed IT assets to include software and hardware
licensing and purchasing.
·
Created and implemented various support and
helpdesk policies\procedures to include the helpdesk procedure manual, and the
IT purchasing policy.
PROFESSIONAL WORK EXPERIENCE
Smart IT Services, Sterling
Heights, MI
10/08–04/09
Preventive
Maintenance Service Team Lead (01/09-04/09)
·
Quickly
promoted to technically intense management position
· In charge of preventative maintenance for over 50 customers, 100 servers and more than 700 computers
· Created various procedures for various support functions and then trained the staff on those procedures
· Handled Server deployments and supported Exchange, IIS, Legato, Terminals Services, and SharePoint installations.
· Handled User account creation\deletion, mailbox setup, Group and OU assignments and security policies
Service
Engineer (10/08-01/09)
·
First
line support for over 100 customers for any and all IT needs
·
Handling
incoming calls full time and working back-logged tickets
·
Administer
all backup and restore functions for all
· Worked with Kaseya’s VSA, ConnectWise, WhatsUp, Zenith Infotech’s BDR backup system, Symantec Backup Exec, TeleVantage and a variety of insurance company industry products
DynCorp/AFS, Daleville. AL
11/01–08/08
IT
Support Supervisor/IMO (08/04-08/08)
·
Responsible
for inventory, purchasing, personnel management, helpdesk management, software
implementation\licensing and policy\procedure creation and enforcement
·
Supervised
a group of 10 Network support engineers
·
Researched, justified and procured a 1.2 million
dollar Enterprise Agreement with Microsoft
·
Deployed Windows Vista and Office 2007 to 1200
computers systems via SMS
·
Implemented equipment cost savings by procuring 300
Panasonic Tough books –this directly resulted in a decrease of damaged systems
by 70%
·
Implemented various software suites via scripting,
remote desktop, SMS, shared file access, and remote network installation
·
Created a combined asset tracking system leveraging
SQL server and MS InfoPath to create real time tracking for IT assets
throughout the WAN
·
Created\maintained a software license tracking
database for over 100 software titles ensuring license compliance
·
Implemented the Symantec Ghost Solution Suite for
computer imaging and automated software deployment
·
In charge of research, justification, procurement,
and tracking of all deployed IT assets to include software and hardware
·
Created and implemented various support, purchasing
and helpdesk policies\procedures
·
Maintained various application servers and domain
controllers across a WAN
·
Created\managed Active Directory accounts,
mailboxes, Groups and OU’s
·
Experience with multiple corporate anti-virus and
web filtering suites
IT Support Engineer (01/03-08/04)
· 100% on a complete physical inventory of over 700 pieces of IT equipment
·
Constantly
looking for and being given new responsibilities
·
Able
to find out-of-the box solutions for those “unsolvable” problems
·
Desktop
support via Helpdesk call center, remote access
and desk-side
·
Network
support and management software included Cisco Network Assistant, GFI LanGuard,
WSFTP, Track-It, RSA, WebJet Admin, Symantec Ghost Solution Suite, Webroot
SpySweeper, Trend Anti-Virus, Disk Keeper, VM Ware, SQL Server, MS Deployment
Tools, Install Shield, DameWare, Business Objects, Crystal Reports, WebSense,
VB Script, DOS Batch, and Acronis, among many others.
Aircraft Mechanic (11/01-01/03)
·
Received
exemplary marks while working as a Mechanic and gained valuable Army aircraft
and contract knowledge contributing to career progression and success as an IT
Support Engineer.
NetRail, Atlanta, GA
12/00-09/01
NOC
Engineer
·
Repaired
BGP issues and diagnosed basic network routing issues
·
Monitored
network backbones and peering sessions throughout the United States
·
Sole
third shift technician resolving issues with Telco providers
·
Performed
basic maintenance on the Juniper and Cisco routers in the NOC facility
·
Maintained
a 100% effectiveness ensuring no downtime due to recoverable outages
USMC-Active Duty,
Jacksonville, NC
03/95-12/00
IT
Coordinator - MOS 2818\4066 E-4
·
Created
computer equipment record jackets and a tracking system that directly resulted
in a grade of "no findings" during the Field Supply and Maintenance
Analysis Office Inspection.
·
Exchange
and Active Directory Administrator
·
Network
support, Software implementation\migration
·
Platoon
Leader for the Electronics Maintenance Platoon
·
Five
years working with various military command & control systems
·
Travelled
abroad to include South Korea and Japan, familiar with customs and highly
adaptable to new climates, locations and peoples.
·
Maintained
a Secret Security clearance for the period of my enlistment and still maintain
and active Confidential clearance
EDUCATION
AND TRAINING
Master's Institute, San
Jose, CA
05/00–04/01
Pursued Associate Degree
in System Administration (school closed before completion)
·
Specialized
Education – Hewlett Packard Printer Repair & Maintenance
·
Specialized
Education – COGNOS Reporting Tools & Framework Manager
·
Specialized
Education – NAC Computer repair and assembly
·
Basic
Electronics (Course ID 272)
·
Microcomputer
Repair (Course ID 26D\DRA)
·
Information
Systems Security Basics
·
Computer
Users Security Course
